Refund policy
If your plan isn’t right for you, you can get a refund within 30 days of your first payment. If you’ve used 10% or less of your monthly words, you get all your money back.
What we refund
- Light use: a full refund if you ask within 30 days of your first payment, or within 7 days of a monthly renewal (14 days for a yearly renewal), and you’ve used 10% or less of your monthly words. You don’t need to give a reason.
- More use: if you’ve used more than 10%, tell us briefly what didn’t work, and we’ll refund the share of words you haven’t used. For example, if you’ve used 40% of a monthly plan, you get 60% back.
- Yearly plans: your words are added month by month. The 10% limit uses one month’s words, and a partial refund is based on the whole year’s words.
- EU, EEA, and UK: if you live in the EU, the EEA, or the UK, you can cancel within 14 days of buying without giving a reason. When you check out, we ask you to confirm that you want your subscription to start right away. If you did, we refund what you paid minus the share of words you’ve used. If you’ve used 10% or less of your monthly words, or you didn’t confirm, you get a full refund. See Canceling within 14 days.
- After these windows, payments aren’t refunded, but you can cancel anytime and keep your plan until the end of the period you paid for. If something went wrong on our side, we’ll refund you anyway.
How to ask for a refund
Email us from the address you subscribed with, or include that address in your message.
Subject line: Refund request
Canceling within 14 days (EU, EEA, and UK)
If you live in the EU, the EEA, or the UK, you have 14 days from the day you subscribe to cancel. To cancel, email us before the 14 days are up and tell us you want to cancel. You can copy this message:
To ATARY LTD, support@readlikealocal.com: I’m canceling my Read Like a Local subscription, ordered on [date]. Name: [your name]. Email I subscribed with: [your email]. Date: [today’s date].
After you subscribe, we also email you a confirmation with your cancellation deadline. Renewals don’t start a new 14-day period, but if you cancel and subscribe again later, the new subscription has its own.
When you’ll get your money back
- We usually issue a full refund within 1 business day of your email, and reply to partial refund requests within 2 business days.
- The money goes back to the card or payment method you paid with. Your bank usually shows it within 5–10 business days.
What happens to your plan
- When we refund a payment, in full or in part, we also cancel your subscription, and any words left in that billing period are removed.
- The extension shows the change the next time it checks your account, usually when you open it.
- You can keep translating for free with your own API key, and you can subscribe again anytime.
Canceling without a refund
You can cancel anytime from Manage subscription in the extension settings. You won’t be charged again, and your plan stays active until the end of the current period. If something went wrong, email us anyway and we’ll look at it.
Who processes your payment
Payments are processed by Link, Stripe’s payment service, so your receipt and bank statement may show Link as the seller.
This policy is part of our terms of service. It doesn’t affect your statutory rights.